Exchanges and Returns Policy
Return/Exchange Policy
General Return/Exchange Guidelines
- Please contact us at info@queenmark.com prior to sending any returns/exchanges back to us.
- All returns/exchanges must include any accessories, documentation, etc., that was originally shipped with the product.
- Returns/exchanges may take up to 2 weeks to process, not including shipping times.
- You are responsible for return shipping charges that are not related to a defective product or product that was damaged during initial shipping to the customer.
Returns
30 Day Return Policy – Unused Products Only
Returns are only accepted within 30 days of the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, please contact us at info@queenmark.com. To process your return, we require a receipt or proof of purchase. You will be responsible for shipping costs. If the product is received by us in unused and undamaged condition and in its original packaging, we will refund your purchase.
Please do not send your purchase back to the manufacturer.
Damaged in Shipment
Be sure to inspect your product once you receive it. Any damage from shipping must be reported to Blue Robotics within 14 days of receipt of the product.
If you receive your product and it has been damaged during shipment, please email us at info@queenmark.com right away. Include a description of the damages, and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@queenmark.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@queenmark.com.
Shipping
To return your product, please contact us at info@queenmark.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, any shipping costs paid for by Blue Robotics will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.